01633 560131

About A2B Audio Visual

Here at A2B audio visual our primary focus is always to deliver a high quality service in the audio visual industry.

Daniel Garwood trading as A2B Audio Visual are a team of audio-visual specialists, based in Newport, we cover the entire of South Wales. We can offer unique AV solutions for every budget and for every home. No matter the project size, from TV wall mounting and sound systems throughout the home and garden to entire home cinema set-ups and Wi-Fi solutions to improve signal strength, the sky really is the limit in terms of what we can offer. For more information on the types of services we offer please take a look at our Services page. 

Regardless of budget we understand all our customers are looking to achieve the aspirational ‘show home’ look where technology blends seamlessly with interior style. Gone are the days where sound systems and TV equipment are big and bulky with exposed wires ruining your perfect decor. The trend continuing into 2018 is for technology to be a tasteful addition to your home, integrated as part of the design with hidden cables and minimalist solutions.

As bespoke installers we are different to high street retailers who often advise based on stock availability and sales targets. In comparison we offer expert, impartial advice across the full market range of brands and products as opposed to only what’s on the shelf in your average retail store. We conduct an in-depth initial consultation, so you can rest assured that we only recommend products that are specific to your exact requirements. With over 12 years of industry experience we know exactly which products stand up to the test of time and where we can save you money without compromising quality.

Our client base is not limited to residential properties; over the years we have been called upon by Welsh schools, hospitals and doctors surgeries and have installed large video systems for most of Newport’s nightlife venues including the big screens for Newport’s largest nightclub The Courtyard. Most recently we were commissioned to provide and install the sound system for Newport’s most up and coming new bar and restaurant venue: The Pod.

Be it a commercial property, barn conversion, new build, rural cottage or complete renovation project we can begin consulting with you at any stage from first fix working in conjunction with your architect and other trades to simply updating technology in your family home.

We pride ourselves on customer service and our 5-star reviews speak for themselves, please check out our Testimonials page to see what our customers are saying about us. A significant amount of our work comes via personal recommendations and referrals from existing customers. In February 2018 we became Which? trusted traders: the Which? endorsement scheme recognises reputable and trustworthy traders after passing a rigorous assessment process and we are very proud of our official trusted trader status. In addition to our team of mobile engineers our office is open full time Monday to Saturday to answer phone and email enquiries and offer ongoing customer support and assistance.

Please note when browsing our services that this list is not all inclusive. We understand that every customer needs something different and we are able to tailor our approach to suit your particular needs. Please do not hesitate to Contact us on 01633 560131 or fill out our online contact form to speak to one of our audio visual specialists.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01633 560131, write to us at 270 Mill Heath, Newport, NP20 7RD or email us at info@a2baudiovisual.co.uk and we aim to respond within 7 days of receiving your complaint and where possible will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929 or via their website: http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

 

 

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01633 560131
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